Terms & Conditions

1. Who we are

This website is run by Amruth Natural Honey, a sole proprietorship owned by Segu Rama Krishna, Ajit Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India. Phone / WhatsApp: 88975 95889. Email: amruth.contact@gmail.com.

2. Using this website

• You must be 18 years or older to place an order, or order with the help of a parent or guardian.
• Please give correct and complete details (name, phone number and address) so we can deliver your order.
• Do not misuse this website, for example by trying to hack it, sending false orders or copying its content.

3. Our products

• Honey is a natural product. Its colour, thickness and taste can change a little from batch to batch, depending on flowers and season.
• Product photos are for representation. The actual product and label may look slightly different.
• Our products are food items, not medicines. Nothing on this website is medical advice.
• Do not give honey to babies below 1 year of age.

4. Prices

• All prices are in Indian Rupees (₹).
• Home delivery is free on orders of ₹500 and above. Orders below ₹500 have a delivery charge of ₹60. The total is always shown before you pay.
• Prices may change at any time. The price you pay is the one shown when you place your order.
• If a product is shown at a wrong price by mistake, we will contact you before dispatch. You can then confirm the correct price or cancel for a full refund of anything you paid.

5. Orders

Placing an order is your offer to buy. Your order is accepted once we confirm it by SMS, WhatsApp, email or phone. We may refuse or cancel an order, for example if a product is out of stock, the delivery address cannot be served, or the order looks fraudulent. If we cancel, we will refund any amount you have paid in full.

6. Payment

• Full online payment: pay the full amount online by UPI, debit or credit card or net banking through our secure payment partner.
• Part advance + Cash on Delivery: pay a small advance online when you order, and pay the balance in cash when your order is delivered. The advance amount is shown at checkout.
• We never see or store your card, UPI PIN or bank details. Online payments are handled only by our payment partner.
• Your order is confirmed only after the online payment (full or advance) is successful.

7. Delivery

We deliver across India to all PIN codes served by our courier partners. Delivery charges and timelines are explained in our Shipping Policy. Please check your package when it is delivered.

8. Cancellations, returns and refunds

Cancellations are covered by our Cancellation Policy, and returns and refunds by our Returns & Refund Policy. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

9. Reviews and messages you send

When you send a review, it must be your own honest experience of a product you bought. By sending it, you allow us to show it on our website with your name and city. We may check reviews before showing them, and we may not show reviews that are abusive, false or not about our products.

10. Our content

The Amruth name and logo, product photos, designs and text on this website belong to Amruth Natural Honey. Please do not copy or use them without our written permission.

11. Business and private-label orders

Wholesale, distribution and private-label orders (minimum 30 kg total for private label) are agreed separately with our team. The price, packing, timelines and payment terms for these orders are confirmed in writing for each order.

12. Limitation of liability

We take great care with our products and website. As far as the law allows, our total responsibility for any order is limited to the amount you paid for that order. We are not responsible for delays or losses caused by events outside our control, such as natural disasters, strikes or courier disruptions. This does not limit any rights you have by law.

13. Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first and we will try our best to solve it. Any dispute that cannot be solved will be handled by the courts in Vijayawada, Andhra Pradesh.

14. Grievance Officer

For any complaint about an order or this website, please contact:

• Name: Segu Rama Krishna (Founder)
• Email: amruth.contact@gmail.com
• Phone / WhatsApp: 88975 95889
• Address: Ajit Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India

We will confirm we received your complaint within 48 hours and try to solve it within 30 days.

15. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated at the top. Orders already placed follow the terms that applied when you ordered.