Privacy Policy

1. Who we are

This website is run by Amruth Natural Honey, a sole proprietorship owned by Segu Rama Krishna, Ajit Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India. In this policy, "we", "us" and "our" mean Amruth Natural Honey, and "you" means anyone who visits or buys from this website.

2. Information we collect

We only collect what we need to serve you:

• Contact details: your name, mobile number and email (if you give it).
• Delivery details: your address, city, state and PIN code.
• Order details: the products, sizes, quantities and amounts of your orders.
• Checkout details you type before ordering: once you enter a valid mobile number at checkout, we save what you have typed (name, mobile, email, address and cart) even if you do not finish the order, so we can help you complete it. We delete these after 90 days.
• Enquiry details: what you write in our contact, business, private-label or review forms, including your business name and city.
• Payment status: whether a payment succeeded or failed. We never see or store your card, UPI PIN, net-banking password or bank details. These are handled only by our payment partner.
• Basic technical data: like your browser type and device, which our hosting provider may log automatically to keep the website safe and working.

3. Information saved on your own device

Your cart, recently viewed products, recent orders and the details you type at checkout are saved in your browser's local storage, so they stay when you refresh the page. This stays on your device. We do not use advertising or tracking cookies. You can clear this any time by clearing your browser data.

4. Why we use your information

• To confirm, pack, ship and deliver your order.
• To send you order updates (by phone call, SMS, WhatsApp or email).
• If you leave checkout without ordering, to send you one reminder on WhatsApp or call you about that order.
• To reply to your questions and business enquiries.
• To handle returns, refunds and complaints.
• To keep records required by Indian tax and accounting laws.
• To protect our website and customers from fraud and misuse.

We do not send marketing or promotional messages. We will only contact you about your orders and enquiries.

5. Your consent

By placing an order or sending us a form, you agree to us using your information for the purposes above. You can take back your consent at any time by contacting us. If you do, we may not be able to complete an order that is still in progress.

6. Who we share it with

We never sell or rent your personal information. We share only what is needed with trusted partners who help us run our business:

• Delivery and courier partners: your name, phone number and address, to deliver your order.
• Payment partner: to process your online payment safely.
• Website hosting and messaging providers: to run this website and send order updates.
• Government or legal authorities: only when the law requires it.

These partners may use your information only to provide their service to us.

7. How long we keep it

We keep your information until you ask us to delete it. When you ask, we will delete your personal details, except the order and invoice records that Indian tax and accounting laws require us to keep for a fixed period.

8. How we keep it safe

Our website uses a secure (HTTPS) connection. Access to customer information is limited to the people who need it to serve you. No method of storing or sending data online is 100% secure, but we take reasonable steps to protect your information.

9. Your rights

Under Indian law, you can:

• Ask what personal information we have about you.
• Ask us to correct or update wrong or old information.
• Ask us to delete your information (as explained in section 7).
• Take back your consent.
• Raise a complaint with our Grievance Officer.
• Nominate another person to use these rights for you if you are unable to.

To use any of these rights, contact our Grievance Officer (details below). If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

10. Children

This website is meant for adults. If you are under 18, please use it only with the help of a parent or guardian. We do not knowingly collect information about children without a parent's consent.

11. Grievance Officer

If you have any question or complaint about your personal information, please contact:

• Name: Segu Rama Krishna (Founder)
• Email: amruth.contact@gmail.com
• Phone / WhatsApp: 88975 95889
• Address: Ajit Singh Nagar, Vijayawada – 520015, Andhra Pradesh, India

We will reply as soon as possible, and within 30 days at the latest.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.