Returns & Refund Policy

1. When we replace or refund

We give a free replacement or a full refund if your order arrives:

• Damaged or broken.
• Leaking.
• With the seal already broken.
• With the wrong product or wrong size.
• With an item missing.
• Past its expiry date.

2. Report within 24 hours

Please tell us within 24 hours of delivery. Send these on WhatsApp to 88975 95889:

• Your order number.
• Clear photos or a video of the parcel, the label and the product.
• A short note about the problem.

Tip: recording a short video while opening your parcel makes it quick and easy for us to approve your request.

3. What you get

Once we check and approve your request, you can choose a free replacement or a full refund. You usually do not need to send the product back. If we need it back, we will arrange the pickup at no cost to you.

4. When we cannot accept a return

• Change of mind, or you did not like the taste.
• Natural changes in honey, such as small differences in colour, thickness or taste between batches.
• Products that have been opened and used, unless they had a problem when they arrived.
• Damage caused by wrong storage after delivery.
• Problems reported more than 24 hours after delivery.

5. How refunds are paid

• Approved refunds are sent within 5–7 working days.
• Online payments are refunded to the same UPI, card or bank account you paid from.
• Any amount you paid in cash on delivery is refunded to your UPI ID or bank account. We will ask you for these details.
• Your bank may take a few extra days to show the money in your account.

6. Parcels that come back to us

If a parcel comes back to us because the customer was not available, the address or phone number was wrong, or the parcel was refused:

• Fully prepaid orders: we refund the order amount after deducting the courier charges for sending and returning the parcel. Or, if you prefer, we can send it again after you pay the delivery charge again.
• Part-advance Cash on Delivery orders: the advance amount is not refunded, as it covers the shipping costs both ways.

7. Cancelled orders

Refunds for cancelled orders are explained in our Cancellation Policy.

8. Business and bulk orders

Returns and refunds for wholesale, distribution and private-label orders follow the terms agreed in writing for each order.

9. Need help?

Contact us on WhatsApp or phone at 88975 95889, or email amruth.contact@gmail.com. If you are not happy with our solution, you can contact our Grievance Officer, Segu Rama Krishna, using the same details. Nothing in this policy takes away your rights under the Consumer Protection Act, 2019.