Cancellation Policy

1. Cancel before dispatch: free

You can cancel your order any time before we hand it over to the courier. You get a full refund of everything you paid, including any Cash on Delivery advance.

2. How to cancel

WhatsApp or call us at 88975 95889 with your order number. We will confirm your cancellation on WhatsApp or SMS.

Please contact us as early as possible. We usually dispatch orders within 1–2 working days.

3. After dispatch

Once your order has been handed to the courier, it can no longer be cancelled. If you refuse the parcel at delivery, it is treated as a returned parcel:

• Fully prepaid orders: we refund the order amount after deducting the courier charges for sending and returning the parcel.
• Part-advance Cash on Delivery orders: the advance amount is not refunded, as it covers the shipping costs both ways.

If your parcel arrives damaged, leaking or wrong, please do not worry. Follow our Returns & Refund Policy instead.

4. Refund time

• Refunds for cancelled orders are sent within 5–7 working days.
• Online payments are refunded to the same UPI, card or bank account you paid from.
• Your bank may take a few extra days to show the money in your account.

5. If we cancel your order

Sometimes we may need to cancel an order, for example if a product is out of stock, your PIN code cannot be served, or the order details look wrong. If this happens, we will tell you and refund everything you paid in full.

6. Business and bulk orders

Cancellation of wholesale, distribution and private-label orders follows the terms agreed in writing for each order.

7. Need help?

Contact us on WhatsApp or phone at 88975 95889, or email amruth.contact@gmail.com. If you are not happy with our solution, you can contact our Grievance Officer, Segu Rama Krishna, using the same details.