Shipping Policy

1. Where we deliver

We deliver all over India, to every PIN code served by our courier partners. If your PIN code cannot be served, we will tell you and refund any amount you have paid in full.

2. Delivery charges

• FREE home delivery on orders of ₹500 and above.
• ₹60 delivery charge on orders below ₹500.
• The delivery charge is always shown in your cart and at checkout before you pay.

3. When we dispatch

We pack and hand over your order to the courier within 1–2 working days after your order is confirmed. Sundays and public holidays are not counted as working days.

4. How long delivery takes

After dispatch, delivery usually takes 3–7 days anywhere in India. These are estimates, not guarantees. Delivery may take longer in remote areas, during festivals, bad weather or courier delays.

5. Tracking your order

Once your order is dispatched, we send you the courier name and a tracking link on WhatsApp or SMS, so you can follow your parcel until it reaches you. You can also see the status any time on the Track Your Order page with your order number and mobile number.

6. Packing

Our honey is packed carefully so it reaches you safely. Glass bottles are given extra protection.

7. When your parcel arrives

• Please check that the parcel is sealed and not damaged before accepting it.
• If you chose Cash on Delivery, please pay the balance amount in cash to the delivery person.
• If the parcel is damaged or leaking, please take photos or a video and contact us as explained in our Returns & Refund Policy.

8. If delivery is not successful

The courier will try to deliver your parcel. If the parcel comes back to us because the customer was not available, the address or phone number was wrong, or the parcel was refused:

• For part-advance Cash on Delivery orders, the advance amount paid online will not be refunded, as it covers the shipping costs both ways.
• For fully prepaid orders, our team will contact you about re-delivery or a refund, as explained in our Returns & Refund Policy.

9. Changing your address

Please check your address and phone number carefully when you order. You can ask us to change the address only before the order is dispatched. Contact us as soon as possible on WhatsApp at 88975 95889.

10. Business and bulk orders

Delivery charges and timelines for wholesale, distribution and private-label orders are agreed separately with our team for each order.

11. Contact us

For any question about your delivery, contact us on WhatsApp or phone at 88975 95889, or email amruth.contact@gmail.com.